At Forever Modest, we want you to love your purchases. If you're not completely satisfied, we’re here to help. Please review our return and refund policy below.
1. Eligibility for Returns
We accept returns under the following conditions:
- The item must be unused, unwashed, and in its original condition with tags and packaging intact.
- Returns must be requested within 7 days of receiving the item.
- Sale or clearance items are not eligible for return unless they are defective or damaged.
2. Non-Returnable Items
The following items cannot be returned:
- Customized or personalized items.
- Innerwear and hijabs for hygiene reasons.
- Gift cards or promotional items.
3. How to Initiate a Return
To start a return, follow these steps:
- Email us at contact@forevermodest.co with your order number and reason for the return.
- Our team will review your request and provide instructions for shipping the item back.
4. Refund Process
- Refunds will be processed once we receive and inspect the returned item.
- Approved refunds will be credited to the original payment method within 7-10 business days.
- Shipping fees are non-refundable.
5. Exchanges
We offer exchanges under the following conditions:
- The item must be unused, unwashed, and in its original condition with tags and packaging intact.
- Exchange requests must be made within 7 days of receiving the item.
- To initiate an exchange, email us at contact@forevermodest.co or contact us at 7020998707 with your order number and details of the item you’d like to exchange for.
- Once we receive and inspect the returned item, we will ship the replacement. If the replacement is unavailable, we will offer store credit or a refund.
6. Damaged or Defective Items
If you receive a damaged or defective item:
- Contact us within 48 hours of delivery with photos of the damage.
- We will arrange for a replacement or refund.
7. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping service.
8. Contact Us
For any questions or assistance, reach out to us:
Forever Modest
Email: contact@forevermodest.co
Phone: 7020998707